Policy

JusBlue Cleaning Service Company Policy

Our policies are designed to ensure exceptional service and a seamless experience for every client. Please take a moment to review them carefully.

Start Strong: Why a Deep Clean Matters
For the best results, we recommend starting your routine service with a deep clean. However, if you prefer to begin with a standard cleaning, that’s absolutely fine! Please note that some areas may require a few visits to reach optimal condition if you prefer standard cleaning. Our team will make steady progress each time, ensuring your home aligns with our regular maintenance standards. If this applies to your service, we’ll inform you in advance so expectations are clear.

Phone/Office hours
We are here to assist you throughout the week.
• Weekday Support: Monday–Friday, 8:00 AM – 5:00 PM
• Weekend Support: Saturday & Sunday, 9:00 AM – 12:00 PM (limited inquiries and scheduling assistance)

If we are unable to answer your call during these times, please leave a message and we will return your call promptly.

For emergencies or last-minute cancellations, you may contact us anytime at +1 (658) 220-7201. We kindly ask that general inquiries be reserved for office hours whenever possible.

Cancellation Policy
Service reliability is a top priority, and we work hard to maintain your regular cleaning schedule. To help us plan efficiently, we kindly ask for due notice to be provided for any changes or cancellations. For Monday appointments, please contact us before noon on the previous Friday. You can reach us anytime at +1 (658) 220-7201 for urgent matters.
Notice Requirements & Fees
• Routine Cleaning: Minimum 24 hours’ notice required. Late cancellations may incur a fee of 10% of your deposit.
• Deep, Move-In/Move-Out, or Post-Construction Cleaning:
Please provide at least 48 hours’ notice. Cancellations with less notice may result in a 20% fee of your deposit.
• Lockout: If we arrive and cannot access the home or office, a 50% fee will apply.

Our cleaning specialists depend on a consistent schedule, and advance notice helps us fill openings and avoid gaps in their workday. To prevent last-minute fees and scheduling issues,
we truly appreciate receiving 48 business hours’ notice whenever possible.
Thank you for helping us keep everything running smoothly for all of our clients

Excessive Cancellations/Reschedules
We understand that plans can change, and occasional cancellations or reschedules are perfectly normal. If this happens more than three times, we’ll simply move your account to an “as-needed” list so we can keep our schedule fair for all clients. Don’t worry—you’ll still hear from us! We’ll reach out monthly with any available openings.
In cases where cancellations become frequent, we may also review upcoming appointments to ensure we maintain a balanced schedule for everyone.

Tipping Your Cleaning Technicians
Tips are never expected, but they are always appreciated. Our trained cleaning specialists work hard to care for your home or space, and gratuities are a thoughtful way to acknowledge their
efforts. If you’d like to leave a tip, you may simply add it to your final payment or leave cash at the time of service, whichever is most convenient for you.

Moving Furniture
For safety reasons our cleaning technicians will not lift or move heavy objects. This is not only to protect our team but also to protect your floor surfaces, walls, cabinets, gas lines, electrical
work, countertops, etc. If you’d like these areas cleaned, you’re welcome to move items before service or during the appointment. Please provide 24–48 hours’ notice so we can plan accordingly.

Grout Cleaning
We’ll clean and disinfect your shower and bathtub surfaces during every service. For deep cleaning, we’ll give extra attention to grout lines in these areas. However, some stains may require professional treatment for full restoration. For best results, we recommend hiring a tile and grout specialist once or twice a year. Please note that we do not hand-scrub grout on floors as part of our standard or deep cleaning services.

Additional Services
Requests for services not included in our standard checklists must be submitted at least 48 hours prior to the scheduled appointment. This advance notice enables us to adjust our schedule and allocate the necessary time to accommodate your request. Please note that additional charges will apply for each supplementary service.

Arrival/Access to your home
We make every effort to arrive on time for your scheduled service. However, due to factors such as prior appointments running longer than expected, traffic, weather, or team illness, we cannot guarantee an exact arrival time. 

To ensure a smooth experience, please provide timely access to your home. A garage code or
entry door code is a convenient option if you won’t be available.

Your flexibility and understanding in these situations are greatly appreciated. We will always keep you informed of any delays, and you’ll receive an “On My Way” text with an estimated arrival time once your cleaning specialist is en route.

Making payments
To confirm your booking, a 50% deposit is required via bank transfer. This deposit secures your scheduled appointment and ensures resource allocation. The remaining balance is
payable either before or immediately after the completion of the cleaning service, whichever is most convenient for you.

Sick/Illness
To maintain a safe and healthy environment for both clients and staff, we kindly request that any service be rescheduled if you or anyone in your household is ill or under quarantine for a
contagious health condition. Services should be deferred until it is safe to proceed.

Unsafe Working Environment Policy
The safety of our employees is paramount. JusBlue Cleaning Services does not provide biohazard cleaning or water damage/remediation services. If undisclosed conditions are
identified that pose a safety risk, we reserve the right to refuse service and apply a 20% fee of the service price.
Examples of Unsafe Conditions
• Extensive pet waste (occasional accidents are understood)
• Insect infestations (e.g., roaches, fleas, ants, bedbugs)
• Heavily soiled toilets or human waste
• Human or animal waste on walls, inside closets, or other areas
• Presence of blood
• Extreme hoarding situations
• Needles or syringes
• Unsecured firearms
• Illegal drugs
• Large amounts of broken glass
• Aggressive or non-friendly pets
• Lack of essential utilities (heat, electricity, or hot water)
• Derogatory, threatening, sexual, or inappropriate language directed at staff

If you believe your scheduled appointment may involve any of these conditions, please contact us immediately at +1 (658) 220-7201. We will gladly assist by referring you to companies
specifically trained to handle these specialized situations safely and effectively.

Needle Safety and Liability
To ensure the safety of our staff and compliance with Jamaican occupational health and safety standards, clients are required to safely and securely dispose of all syringes and needles prior
to the arrival of JusBlue Cleaning Services personnel. Failure to comply may result in refusal of service.
In the event of an accidental needle-stick injury, both the client and the cleaning specialist must immediately follow appropriate medical and safety protocols in accordance with Jamaican
occupational health and safety regulations.
By engaging our services, the client agrees to release, discharge, and indemnify JusBlue Cleaning Services from any claims, liabilities, or damages arising from incidents related to improperly stored or disposed needles or syringes.

Inclement Weather
The safety of our team members is our highest priority. In the event of severe or hazardous weather conditions, JusBlue Cleaning Services may need to postpone scheduled appointments to ensure staff safety and compliance with operational standards.
We will make every effort to reschedule your service at the earliest available opportunity and keep you informed of any changes. Thank you for your understanding and cooperation as we
prioritize safety during adverse weather events.

Insurance Disclosure
JusBlue Cleaning Services maintains comprehensive insurance coverage in accordance with Jamaican law. This coverage safeguards both our clients and our team against unforeseen
incidents during service delivery. Proof of insurance is available upon request.

Client Privacy and Safety Policy
To safeguard the well-being of our staff and uphold client confidentiality, all confidential, sensitive, or potentially hazardous items must be secured prior to the scheduled cleaning appointment. JusBlue Cleaning Services personnel will not access drawers, closets, or personal storage areas unless expressly authorized by the client. All weapons and potentially
dangerous items must be safely stored and out of reach. Failure to comply may result in refusal of service. By engaging our services, clients acknowledge and accept that JusBlue Cleaning Services cannot be held liable for incidents or injuries resulting from unsecured items or failure to adhere to these safety requirements, in accordance with Jamaican occupational health and safety regulations

Damage or Breakage
At JusBlue Cleaning Services, we exercise the highest level of care while working in your home. Although incidents are rare, accidents can occur. In such cases, we will make every reasonable effort to provide an identical replacement for damaged items; however, replacement cannot be guaranteed.
To minimize risk, clients are strongly advised to store or remove valuable, irreplaceable, collectible, or heirloom items prior to service. Any damage must be reported to our office
within 24 hours of your cleaning appointment.
Please note that JusBlue Cleaning Services assumes no liability for damage resulting from faulty or improper installation of any item, or from specific client requests such as moving furniture on hardwood flooring. All surfaces, including marble, granite, and wood flooring, are presumed to be properly sealed and suitable for cleaning in accordance with Jamaican occupational health and safety regulations.

Photo & Media Consent Policy

JusBlue Cleaning Services is committed to transparency, professionalism, and compliance with Jamaican privacy and data protection regulations. Your consent will always be obtained prior to capturing any visual media.

1. Purpose
Visual media may be used for quality assurance, staff training, documentation of services, and—where appropriate—marketing materials that respect client confidentiality.

2. Consent

By engaging our services, you acknowledge and grant permission for JusBlue Cleaning Services to capture and use visual media of the areas serviced. Any media used for marketing will exclude personal, sensitive, or identifying details.

3. Privacy & Confidentiality
All media is securely stored and utilized solely for the purposes outlined above. We do not share media with third parties without your explicit consent, except where required under Jamaican law.

4. Usage & Frequency
Photos or videos may be taken as necessary based on the nature of the service. We strive to minimize inconvenience and maintain the highest level of professionalism.

5. Withdrawal of Consent
You may withdraw consent at any time by contacting us at +1(658)220-7201 or jusbluecleaningservices@gmail.com. Once withdrawn, no further media will be captured or used.

6. Liability
By granting consent, the client agrees to release, discharge, and indemnify JusBlue Cleaning Services from any claims, liabilities, or damages arising from the lawful capture, storage, or use of visual media in accordance with this policy and Jamaican data protection laws.

This document and all associated policies are governed by the Electronic Transactions Act, the Consumer Protection Act, and applicable Jamaican occupational health and safety regulations. By receiving this document via hard copy or email and proceeding to book or use our services, you acknowledge and agree to comply with the policies and procedures of JusBlue Cleaning Services Jamaica Ltd. This acknowledgment constitutes valid consent under Jamaican law and does not require a physical signature for enforceability.

Frequently Asked
Questions (FAQ)

What can I do to prepare for my cleaning visit?
To ensure the highest standard of service, we kindly request that clients prepare their space prior to our arrival. Please secure any important documents or personal belongings, and notify
us in advance of any particularly valuable or delicate items that our team may encounter. These steps help us deliver a safe, efficient, and comprehensive cleaning experience

What is NOT covered under our services?
Following your booking, you will receive a detailed checklist outlining the services provided.
Please note that the following tasks are outside the scope of our standard and deep cleaning services:
• Laundry
• Cleaning inside drawers or closets (unless pre-arranged)
• Cleaning above a two-step ladder
• TV screens
• Pet or other animal waste, or areas with rodent/insect infestations
• Hand-wiping tall or elaborate chandeliers
• Cleaning unfinished basements
These exclusions allow us to maintain safe, high-quality standards for your home and protect both your belongings and our cleaning specialists. We kindly ask that valuable items, jewelry, and money be stored securely prior to service.

Do I need to start with a deep cleaning?
A deep cleaning is strongly recommended as the initial step to prepare your home for effective routine maintenance. This process is particularly important for areas with built-up soap scum, accumulated dust on high surfaces, or kitchen grease and splatters, as these require additional time and attention to restore. Please note that a standard maintenance cleaning alone
may not achieve the level of cleanliness expected in these conditions. Beginning with a deep clean ensures optimal results and sets the foundation for consistent upkeep.

How do I pay for my visit?
To confirm your booking, a 50% deposit is required via bank transfer. This deposit secures your scheduled appointment and ensures resource allocation. The remaining balance is payable either before or immediately after the completion of the cleaning service, whichever is most convenient for you.

Do I need to be home during my cleaning?
Most of our clients are busy at work while we take care of their space. Just provide us with a way to enter, such as a spare key, garage code, or door code, and we’ll handle the rest. We’ll
make sure everything is locked up securely when we leave unless you instruct us otherwise. If we’re unable to access the home at the scheduled time, a small lockout fee may apply.

Why We Don’t Move Heavy Furniture or Appliances
JusBlue Cleaning Services prioritizes employee safety and adheres to our insurance policy requirements. Moving extremely large or heavy items—such as beds, stoves, or refrigerators— can pose a risk of injury and may potentially damage flooring, walls, or utility connections.
If you would like these areas cleaned, we are happy to assist. We simply ask that the homeowner move any heavy furniture or appliances 24–48 hours prior to the scheduled appointment.

What if I am not 100% satisfied with my service?
To ensure transparency and consistency, our team uses a detailed checklist and documents each service with before-and-after photos. If you are not fully satisfied, we offer a 24–48 hour window to contact us so we can promptly address any concerns.
We are committed to delivering high-quality service and value your feedback. Should any expectations not be met, please reach out to us directly so we can provide an appropriate and timely resolution.

For any inquiries not addressed in this document, please contact JusBlue Cleaning Services Jamaica Ltd. at 1(658)220-7201 or via email at jusbluecleaningservices@gmail.com. We appreciate your attention to our policies and FAQs and remain committed to providing you with the highest standard of service.